Customer Service Associate

3 weeks ago


Santa Cruz, California, United States Bellows Plumbing, Heating, Cooling & Electrical Full time

Bellows Plumbing, Heating, Cooling & Electrical is a leading provider of exceptional customer service in the plumbing industry. We are seeking a highly motivated and enthusiastic Customer Service Associate to join our team.

About Us

We value our customers and strive to provide outstanding service to ensure their complete satisfaction. Our company culture emphasizes respect for employees' individual talents and abilities, creating a fun and fast-paced work environment.

Job Summary

This role involves responding to customer inquiries via phone and email, providing information about products and services, and assisting with scheduling repairs/services. The ideal candidate will possess excellent communication skills, be able to work with minimal supervision, and demonstrate impeccable grammatical skills.

Responsibilities
  • Respond to customer inquiries and provide timely resolutions
  • Assist customers with scheduling repairs/services and collect data accurately
  • Collaborate with the team to achieve exceptional customer experience
Requirements

To succeed in this role, you must have:

  • Excellent communication and interpersonal skills
  • Impeccable grammatical skills and attention to detail
  • Proficiency in Microsoft Office and Google software
  • Able to work well under pressure and meet deadlines
Benefits

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. Additional benefits include opportunities for professional growth and development, a comprehensive training program, and a fun and supportive work environment.



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