House Manager

3 weeks ago


Wilmington, Delaware, United States University of North Carolina Wilmington Full time

The University of North Carolina Wilmington seeks a highly skilled and detail-oriented House Manager to join our team in the Office of the Arts. This part-time, temporary position will provide exceptional customer service and front-of-house leadership for events at UNCW's Kenan Auditorium, Beckwith Recital Hall, and Mainstage Theatre.

The ideal candidate will have a minimum of two years' experience in house management or a related field, with excellent communication and problem-solving skills. They will be able to work effectively in a fast-paced environment, manage multiple responsibilities, and provide a high level of service to patrons and volunteers.

The House Manager will be responsible for coordinating volunteers, overseeing ushers and ticket takers, facilitating patron flow and comfort in theater lobbies, and coordinating needs of patrons with disabilities. They will also be responsible for setting up and supervising event-specific equipment and activities in the lobby, leading usher meetings, and ensuring patron safety and comfort.

This is a great opportunity for someone who is passionate about the arts and enjoys working in a dynamic environment. If you are a team player with excellent communication skills and a strong attention to detail, we encourage you to apply for this position.

Responsibilities:

  • Provide exceptional customer service to all UNCW Arts patrons
  • Assist in the recruitment and training of volunteer ushers
  • Coordinate front-of-house activities, including house opening, curtain holds, late seating, and photography policy
  • Ensure patron safety and comfort, and Americans with Disabilities Act (ADA) compliance
  • Respond effectively during emergencies, following UNCW and Kenan Auditorium protocol

Requirements:

  • Minimum of two years' experience in house management or a related field
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a fast-paced environment
  • Strong attention to detail and ability to multitask

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