Electronic Banking Services Specialist
5 days ago
Job Description:
As a key member of our team, you will provide general support for consumer, small business, and commercial online banking platforms and related online and payment products. Your responsibilities will include processing daily reports and maintenance, GL balancing, department reporting, research, and troubleshooting for external and internal customer support.
Essential Duties & Responsibilities:
- Respond to external and internal customer inquiries and requests for information concerning True Blue Online, mobile applications, mobile deposits, bill payments, external and internal transfers, and person-to-person payments.
- Research un-posted items either verbally or through written correspondence (normally forms or form letters).
- Interact with online banking related vendors, as appropriate.
- Setup and maintain companies for Treasury Management and related products.
- Process department reports and maintenance.
- Gather, analyze, and organize data to compile various reports.
- Maintain appropriate files and records concerning customer transactions.
- Balance various general ledger accounts.
- Report to Audit and Accounting as required.
- Support all Electronic Banking Services processes and staff, as needed.
Requirements:
- A minimum of one year up to three years of similar or related experience, including preparatory experience.
- A high school degree or equivalent.
- Clear and concise written and verbal communications skills.
- Ability to use spreadsheet and word processing software suites to record and maintain records.
- Attention to detail and the ability to analyze customer issues, answer questions, suggest solutions, and provide counsel.
CapFed is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
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