Account Associate, Enterprise Solutions

2 weeks ago

New York, New York, United States Atlassian Full time
About the Role

We are seeking a highly motivated and experienced Account Associate to join our team at Atlassian. As an Account Associate, you will be responsible for delivering best-in-class Net Retention and Gross Retention rates through effective communication, risk mitigation, and expansion discovery.

Key Responsibilities
  • Manage a diverse portfolio of Enterprise customers through the contract management lifecycle
  • Partner with the Sales Teams on account planning to drive total book of business growth
  • Understand and document customer business priorities, as well as current use of Atlassian product suite, to optimize Atlassian's value while discovering cross-sell and upsell opportunities for the Account team
  • Foster relationships and collaboratively sell with Atlassian Solution Partner sales representatives
  • Accurately forecast your pipeline for renewal opportunities on a weekly cadence
  • Maintain operational excellence through continuous improvement, prioritization, and accountability
Requirements
  • 3+ years of experience in account management, customer success, sales, or other relevant business area working with Enterprise (Fortune 1000) customers
  • Background in consultative sales approach with an emphasis on discovery; ability to navigate complex business needs and requirements
  • Success with building strong relationships while simultaneously growing accounts across your book of business, and demonstrated ability to prioritize and manage your time amidst the competing priorities of a high growth business
  • Passion for meeting or exceeding performance goals
  • Familiarity with the Atlassian product suite; understanding of common uses cases and ways of work, as well as with CRM tools (Salesforce preferred) and Business Intelligence (such as Tableau), CSM platforms (such as Gainsight), forecasting software (such as Clari), and work collaboration tools (Zoom, Slack, and Google Suite preferred)
What We Offer

At Atlassian, we strive to design equitable and explainable compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.

In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $41.97 - $55.96

Zone B: $38.08 - $50.77

Zone C: $35.05 - $46.73

This role may also be eligible for benefits, bonuses, commissions, and equity.

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