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Customer Service Representative

2 months ago

Apopka, Florida, United States Richard Moore - State Farm Agent Full time
Job Description

**Position Overview**

We are seeking a highly motivated and customer-focused professional to join our team as a Receptionist - State Farm Agent Team Member. As a key member of our team, you will play a vital role in helping our business grow through exceptional customer service and value-based conversations.

Responsibilities:

  • Establish and maintain strong customer relationships, providing prompt and accurate service as needed.
  • Provide exceptional customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused, needs-based review process to educate customers about insurance options and promote our services.
  • Collaborate with the agent to develop and maintain a digital marketing system to promote the office and drive business growth.

Benefits:

  • Hourly pay plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Growth potential and opportunities for advancement within our agency

Requirements:

  • Excellent communication skills - written, verbal, and listening
  • Self-motivated and proactive in problem-solving
  • Detail-oriented and dedicated to customer service
  • Ability to work in a team environment and effectively relate to customers
  • Property and Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)