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Customer Service Supervisor

2 months ago

Savannah, Georgia, United States CAVA - Georgia Full time

About the Role:

We are seeking a highly motivated and experienced Guest Experience Manager to join our team at CAVA - Georgia. As a key member of our restaurant operations team, you will play a critical role in ensuring that our guests have an exceptional dining experience.

Key Responsibilities:

  • Lead and develop a high-performing team of restaurant staff, including Team Members and Special Ops Trainers
  • Oversee the entire guest experience, ensuring that every guest feels welcome and valued
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with the General Manager to drive restaurant operations and achieve business objectives
  • Manage food and beverage inventory, ordering, and budget to ensure efficient operations
  • Ensure that all restaurant staff are trained and equipped to provide exceptional customer service
  • Monitor and maintain high standards of food safety and quality
  • Perform other duties as assigned by the General Manager

Requirements:

  • 3+ years of experience in a restaurant management or customer service role
  • Proven track record of leading high-performing teams and driving business results
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing circumstances
  • High school diploma or equivalent required; degree in hospitality or related field preferred

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Free meals and discounts on CAVA products
  • 401(k) enrollment with company match

CAVA - Georgia is an Equal Opportunity Employer:

We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. We welcome applications from qualified candidates of all backgrounds and perspectives.