Senior Customer Care Supervisor
4 days ago
Job Summary:
We are seeking a highly motivated and experienced Senior Customer Care Supervisor to join our team at Mass Markets. As a Senior Customer Care Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers.
Key Responsibilities:
- Lead a team of customer service representatives and provide guidance and support to ensure they meet their performance goals.
- Develop and implement training programs to improve customer service skills and knowledge.
- Monitor and analyze customer feedback and complaints to identify areas for improvement.
- Collaborate with other departments to ensure seamless communication and resolution of customer issues.
- Develop and implement process improvements to increase efficiency and productivity.
Requirements:
- Minimum 3 years of experience in a customer service leadership role.
- Proven track record of leading high-performing teams and driving results.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Strong problem-solving and conflict resolution skills.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
How to Apply:
If you are a motivated and experienced leader looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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