Senior Customer Care Supervisor

4 days ago


Savannah, Georgia, United States Mass Markets Full time
Job Title: Senior Customer Care Supervisor

Job Summary:

We are seeking a highly motivated and experienced Senior Customer Care Supervisor to join our team at Mass Markets. As a Senior Customer Care Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers.

Key Responsibilities:

  • Lead a team of customer service representatives and provide guidance and support to ensure they meet their performance goals.
  • Develop and implement training programs to improve customer service skills and knowledge.
  • Monitor and analyze customer feedback and complaints to identify areas for improvement.
  • Collaborate with other departments to ensure seamless communication and resolution of customer issues.
  • Develop and implement process improvements to increase efficiency and productivity.

Requirements:

  • Minimum 3 years of experience in a customer service leadership role.
  • Proven track record of leading high-performing teams and driving results.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving and conflict resolution skills.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

How to Apply:

If you are a motivated and experienced leader looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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