Current jobs related to Bank Customer Service Representative - Savannah, Georgia - MCI Careers

  • Customer Service Representative

    4 weeks ago

    Savannah, Georgia, United States United Community Bank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Part Time Teller to join our team at United Community Bank. As a Part Time Teller, you will be responsible for providing exceptional customer service, assisting with various banking needs, and maintaining a positive image of the Bank.Key ResponsibilitiesAssist customers with inquiries regarding...

  • Bank Customer Care Representative

    4 weeks ago

    Savannah, Georgia, United States MCI Careers Full time

    Job Title: Bank Customer Care AgentJob Summary: We are seeking a highly motivated and customer-focused Bank Customer Care Agent to join our team at MCI Careers. As a Bank Customer Care Agent, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and ensuring a best-in-class customer experience.Key...

  • Customer Service Representative

    4 weeks ago

    Savannah, Georgia, United States MCI Military Recruitment Full time

    Customer Service Representative Job DescriptionJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat.Key...

  • Customer Service Representative

    1 month ago

    Savannah, Georgia, United States Travel Centers of America Full time

    Customer Service RepresentativeWe are seeking a Customer Service Representative to provide exceptional service to our guests. Key Responsibilities:Assist customers with their needs and provide prompt and reliable service.Answer questions and provide information to customers.Complete daily tasks and maintain a clean and organized work environment.Working...

  • Customer Service Representative

    4 weeks ago

    Savannah, Georgia, United States MCI Military Recruitment Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat.Key...

  • Customer Service Representative

    4 weeks ago

    Savannah, Georgia, United States MCI Military Recruitment Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and issues in a timely and professional manner.Key...

  • Customer Service Representative

    1 month ago

    Savannah, Georgia, United States Mass Markets Full time

    Job Title: Customer Service RepresentativeAt Mass Markets, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring that our clients are satisfied...

  • Customer Service Representative

    4 weeks ago

    Savannah, Georgia, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key Responsibilities:Handle customer...

  • Customer Service Representative

    4 weeks ago

    Savannah, Georgia, United States MCI Military Recruitment Full time

    Customer Service Representative Job DescriptionJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring customer satisfaction.Key...

  • Customer Service Representative

    4 weeks ago

    Savannah, Georgia, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat.Key...

  • Customer Service Representative

    4 weeks ago

    Savannah, Georgia, United States MCI Military Recruitment Full time

    Customer Service Representative Job DescriptionJob Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key Responsibilities:Handle customer...

  • Customer Service Representative

    4 weeks ago

    Savannah, Georgia, United States Circle K Full time

    Key Responsibilities:As a Customer Service Representative at Circle K, you will provide exceptional customer service, resolve customer issues, and maintain a clean and safe store environment. You will also operate the cash register, fuel console, and lottery machine, and perform other tasks as needed.Why Circle K:Circle K is a leading convenience store chain...

  • Customer Service Representative

    4 weeks ago

    Savannah, Georgia, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat.Key...

  • Customer Service Representative

    4 weeks ago

    Savannah, Georgia, United States MCI Careers Full time

    Job Title: Call Center RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.Key Responsibilities:Handle...

  • Customer Service Representative

    4 weeks ago

    Savannah, Georgia, United States Public Storage Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Property Manager to join our team at Public Storage. As a Property Manager, you will be responsible for managing multiple locations, assessing customer storage needs, and providing exceptional customer service.Key Responsibilities:Manage daily storage unit inspections to confirm inventory and...

  • Customer Service Representative

    4 weeks ago

    Savannah, Georgia, United States Randstad North America, Inc. Full time

    Key Responsibilities:• Utilize advanced Excel skills for data analysis and reporting.Requirements:• Highly organized and detail-oriented Customer Service Representative professional with warehouse management experience.About the Role:This is a fantastic opportunity to join Randstad North America, Inc. as a Customer Service Representative and utilize your...

  • Customer Service Representative

    4 weeks ago

    Savannah, Georgia, United States Public Storage Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team as a Self Storage Manager. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing daily storage unit inspections, and ensuring a seamless customer experience.Key...

  • Customer Service Representative

    4 weeks ago

    Savannah, Georgia, United States MCI Military Recruitment Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Handle customer...

  • Customer Service Representative

    4 weeks ago

    Savannah, Georgia, United States MCI Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats.Key Responsibilities:Handle customer inquiries...

  • Customer Service Representative

    4 weeks ago

    Savannah, Georgia, United States HYATT Hotels Full time

    Customer Service RepresentativeHiring Immediately»About HYATT HotelsHYATT Hotels is a leading hospitality company that values exceptional customer service and a commitment to excellence. As a Customer Service Representative, you will be at the forefront of delivering a memorable experience for our guests.Job DescriptionAs a Customer Service Representative,...

Bank Customer Service Representative

1 month ago

Savannah, Georgia, United States MCI Careers Full time
Job Title: Bank Customer Care Agent

Job Summary:

MCI Careers is seeking a highly motivated and customer-focused Bank Customer Care Agent to join our team. As a Bank Customer Care Agent, you will be responsible for providing exceptional customer service to bank customers, resolving issues, and ensuring a best-in-class customer experience.

Key Responsibilities:

  • Handle inbound customer calls, emails, and live chats in a courteous and professional manner.
  • Listen to customers, understand their needs, and resolve customer issues.
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed.
  • Ensure first call resolution through problem-solving and effective call handling.
  • Follow the processes of the Client program and perform all tasks in a courteous and professional manner.
  • Utilize knowledge base and training to accurately answer customer questions.
  • Create and maintain customer CRM records with accurate call details.
  • Accurately document call resolution in appropriate systems.
  • Strictly follow client process for handling financial issues and inquiries.
  • Comply with requirements surrounding confidential information and personal information.
  • Follow all required scripts, policies, and procedures.
  • Adhere to all attendance and work schedule requirements, including all scheduled training.

Requirements:

  • Must be 18 years of age.
  • High School Diploma or Equivalent.
  • Minimum of three (3) years in a call center environment.
  • Minimum of (1) year of experience in a customer service role.
  • The ability to multi-task using multiple screens and systems while talking on the phone with customers.
  • The ability to type swiftly and accurately 30-45 Words per minute.
  • The ability to read and speak English fluently.
  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, including corporate intranet.
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, including Sharepoint).
  • Excellent organizational, written, and oral communication skills.
  • The ability to multi-task across multiple systems and screens while speaking to customers.
  • Must be customer service-oriented (empathetic, responsive, patient, and conscientious).
  • Strong team orientation and customer focus with a positive attitude.
  • Highly reliable with the ability to maintain regular attendance and punctuality.
  • Aptitude for issue identification and problem-solving.
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
  • An aptitude for conflict resolution and problem-solving.
  • The ability to demonstrate good judgment when making decisions surrounding account inquiries, resolution paths, and call handling.
  • Excellent interpersonal skills and the ability to build relationships with your team and customers.

Preferred Qualifications:

  • Associates Degree or higher is a plus.
  • Relevant experience in banking or financial services is a plus.
  • Experience with data-entry utilizing a computer - proven professional writing and communication abilities to support the customer is a plus.
  • Bilingual Spanish - Extremely Beneficial.

Compensation and Benefits:

MCI Careers offers competitive compensation and benefits, including paid time off, paid holidays, and paid training opportunities. Regular daily, weekly, and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentives and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.

Physical Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment:

  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Reasonable Accommodation:

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Equal Opportunity Employer:

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

About MCI (Parent Company):

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.