Sales Support Specialist
2 weeks ago
Button Finance is on the lookout for a dedicated and customer-focused Sales Support Specialist.
The ideal candidate will possess prior sales experience, outstanding communication abilities, and strong relationship management skills. Our collaborative environment is designed to foster your growth, providing the necessary training to elevate your career. High achievers in this role may have the potential to advance to senior mortgage loan originator positions.
This position requires on-site presence. Previous mortgage experience is not a prerequisite.
Compensation:$49,000 - $60,000 annually
Key Responsibilities:- Ensure that each customer's concerns are handled with care and accuracy to achieve complete satisfaction.
- Respond to incoming inquiries from customers regarding products, services, and general information.
- Collaborate closely with the sales team to remain informed about product and service offerings.
- Utilize scripts to navigate challenging customer interactions and escalate issues to the appropriate personnel when necessary.
- Document customer interactions and follow up to ensure a positive experience with our organization.
- Generate leads for the sales department.
- Prepare for the NMLS Test.
- Conduct outbound sales calls as part of daily responsibilities.
- Solid understanding of customer engagement and interaction.
- High school diploma, G.E.D., or equivalent is required.
- Exceptional interpersonal, communication, and active listening skills are essential.
At Button Finance, we are a diverse group of problem-solvers dedicated to delivering exceptional financial products and customer experiences. Our team combines expertise in financial services, technology, engineering, operations, and law to create innovative, tech-enabled solutions for persistent financial challenges.
Our mission is to provide not just financial products, but also pathways to financial independence. By merging effective financial solutions with educational resources, we empower individuals to achieve their aspirations and realize their dreams.
We specialize in second mortgage lending.
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