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Customer Service Coach

1 month ago

Washington, Washington, D.C., United States PNC Full time
Job Summary

PNC is seeking a Customer Service Coach to join our Retail Branch organization. As a key member of our team, you will be responsible for coaching and mentoring tellers to deliver exceptional customer experiences, improve customer financial well-being, and increase share of wallet.

Key Responsibilities
  • Coach and mentor tellers to deliver a unique customer experience
  • Process a variety of customer interactions, including educating customers on alternatives for financial interactions
  • Identify banking opportunities during customer interactions and refer as appropriate
  • Perform lobby engagement activities to connect with customers and position PNC products to meet their needs
  • Assist the Branch Manager in performance management and new hire selection processes
Requirements
  • 1+ years of related experience
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Knowledge of banking products and services
What We Offer

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave, up to 11 paid holidays each year, 8 occasional absence days each year, unless otherwise required by law, between 15 to 25 vacation days each year, depending on career level.