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Customer Service Ambassador

1 month ago

Washington, Washington, D.C., United States Food Lion Full time

About the Role

At Food Lion, we are dedicated to providing fast, easy, flexible, and friendly service to our customers. As a Customer Lead, you will play a critical role in achieving our customer service standards by being friendly, courteous, and cooperative with other store associates.

Duties and Responsibilities
  • Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
  • Greet each customer and use their name whenever possible.
  • Unload customers' groceries from cart to belt unload items for ease of bagging such as grouping cold items together.
  • Check the bottom of every cart and under all baby seats for items before completing an order.
  • Follow correct bagging procedures for the correct use of bags by type.
  • Scan customers' orders and handle the payment transaction per standard practice.
  • Avoid personal conversations with other associates when customers are present.
  • Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers.
  • Follow procedures for refunds and error correction.
  • Maintain accurate cash control.
  • Follow procedures and perform overrides.
  • Identify customers needing assistance and offer to take the customer's order to their car including Food Lion To-Go orders if applicable.
  • Maintain alertness and call for assistance when needed to service customers per service standards.
  • Check prices quickly and accurately.
  • Be courteous and helpful to other associates.
  • Wearthe Food Lion uniform with apron complete with name badge when on duty has a neat and clean appearance while adhering to the Food Lion dress code.
  • Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice.
  • Ensure work station and front-end area if applicable of the store has a neat and clean presentation.
  • Report any register malfunction to the Customer Service Manager or MOD.
  • Ensure the MVP savings center KIOSK is filled with paper and properly working.
  • Observe and correct all unsafe conditions that could cause associate or customer accidents.
  • Notify QA of any cleaning issues or maintenance required on front end.
  • Successfully complete computer-based training CBT and training aid courses.
  • Perform the task of cashier when scheduled or as needed per the surge plan guidelines.
  • Perform the task of managing the front end in the brief absence of the CSM ACSM if needed to ensure service standards are maintained.
  • Perform the task of Food Lion To-Go Runner when scheduled or as needed.
  • Ensure check stands are supplied with proper bags register receipt paper Catalina coupon paper and restock cigarette drawers at each check lane.
  • Find more efficient ways to do the job and seek to reduce costs and improve labor productivity.
  • Perform all other duties as assigned.

Requirements

  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of cashier and service center.
  • Must meet minimum age requirements to perform specific job functions.
  • Must be able to meet the physical requirements of the position with or without reasonable accommodations.

Compensation and Benefits

The estimated salary for this role is between $12.50 and $18.00 per hour based on location and experience. As a Customer Lead at Food Lion, you can expect a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, and paid time off.