Human Services Specialist III

1 week ago


Pekin, Illinois, United States Commonwealth of Virginia Full time
Job Summary

We are seeking a highly skilled Human Services Assistant III to join our team at the Commonwealth of Virginia. This role represents the specialist level in the occupational group for Human Services Assistants and requires a strong understanding of principles and processes for providing customer and personal services.

Key Responsibilities
  • Screen clients for benefits and services, and interview clients to explain programs, services, policies, and procedures.
  • Assist clients with applications, evaluate and approve agency providers, and research information to support client needs.
  • Serve as the initial point of contact for clients seeking benefits and/or services, and provide information regarding various programs and benefits.
  • Coordinate appointments for clients to meet with benefit, employment, or services staff, and contact clients for requested/needed information.
  • Analyze needs and coordinate resources to support families/clients, and generate payment for services when appropriate.
Additional Responsibilities
  • Manage the Provider program requirements, interview clients, and conduct assessments for emergency needs.
  • Facilitate placement of adults in Adult Living Facilities, create and prepare complex statistical reports, and verify hours and accuracy of time sheets for In-Home Providers.
  • Review expenditures and research operational cost effectiveness, and prepare, process, and reconcile budget for various adult programs.
Requirements
  • High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business, or related field.
  • Relevant work experience in public administrative support work or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Working Conditions

This role requires strong communication and interpersonal skills, with the ability to work effectively with clients, professionals, and employees. The ideal candidate will have a strong understanding of human behavior and performance, individual differences in ability, personality, and interests, and learning and motivation.



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