Product Success Analyst

4 days ago


Schenectady, New York, United States MVP Health Care Full time
About the Role

We are seeking a highly skilled Product Success Analyst to join our team at MVP Health Care. As a Product Success Analyst, you will play a critical role in driving the success of our products and services.

Key Responsibilities
  • Convert strategic product decisions and planning into operational and digital requirements and executable work packages.
  • Lead requirements sessions with key business subject matter experts (SMEs).
  • Document process changes, gaps, and technical support required to implement our product strategy across MVP departments and teams.
  • Collaborate with the Value Stream Specialist and Director of Product Operations to thoroughly plan product implementation across the organization.
  • Utilize relational databases to assess customer or group impact for incidents.
  • Prepare detailed analyses and reports for internal stakeholders, focusing on product implementation.
  • Ensure transparent communication across departments by comprehending and addressing business requirements.
  • Represent the department on committees and project teams.
  • Lead and manage table creation and updates related to product information.
Requirements
  • Bachelor of Science in Computer Science, Healthcare Administration, Business Management, or a related field.
  • Equivalent experience in a healthcare organization (5-10 years) is also accepted.
  • The availability to work full-time virtual with the ability to come to our Headquarters in Schenectady, NY.
  • Capability to manage multiple assignments with a high level of autonomy and independence.
  • Data analysis experience, particularly with FACETS.
  • Understanding of healthcare systems, including eligibility files, system error files, and system intake files.
  • Highly organized and adept at quickly diagnosing issues and potential failure points.
  • Curiosity to foster innovation and pave the way for growth.
  • Humility to play as a team.
  • Commitment to being the difference for our customers in every interaction.
What We Offer
  • Growth opportunities to uplevel your career.
  • A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team.
  • Competitive compensation and comprehensive benefits focused on well-being.
  • An opportunity to shape the future of healthcare by joining a team recognized as a Best Place to Work for and one of the Best Companies to Work For in New York.

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