Hotel Front Desk Coordinator
2 days ago
The estimated salary for this position is $43,800 - $55,100 per year, based on the location and job requirements.
About the Job
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Residence Inn Peoria IL. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling check-ins and check-outs, and ensuring that all hotel operations run smoothly.
Responsibilities
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Handle guest inquiries and resolve issues in a timely and professional manner
- Maintain accurate records of guest stays, including room assignments and billing information
- Communicate effectively with other departments, including housekeeping, maintenance, and food and beverage
- Perform cash handling duties, including processing payments and making change
- Assist with special requests, such as arranging for extra towels or pillows
Requirements
- High school diploma or equivalent required; college coursework in hospitality or a related field helpful
- Previous experience in a hotel or hospitality setting preferred
- Ability to work effectively in a fast-paced environment and multitask
- Excellent communication and problem-solving skills
- Ability to lift up to 25 pounds and stand for long periods of time
Benefits
- Competitive salary: $43,800 - $55,100 per year
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Short-term and long-term disability insurance
- Life insurance
- Employee assistance program
- Free breakfast buffet and evening social hour
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