Hotel Front Desk Coordinator

2 days ago


Peoria, Illinois, United States Aimbridge Hospitality Full time
Job Description

The estimated salary for this position is $43,800 - $55,100 per year, based on the location and job requirements.

About the Job

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Residence Inn Peoria IL. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling check-ins and check-outs, and ensuring that all hotel operations run smoothly.

Responsibilities

  • Greet and welcome guests in a friendly and professional manner
  • Check-in and check-out guests efficiently and accurately
  • Handle guest inquiries and resolve issues in a timely and professional manner
  • Maintain accurate records of guest stays, including room assignments and billing information
  • Communicate effectively with other departments, including housekeeping, maintenance, and food and beverage
  • Perform cash handling duties, including processing payments and making change
  • Assist with special requests, such as arranging for extra towels or pillows

Requirements

  • High school diploma or equivalent required; college coursework in hospitality or a related field helpful
  • Previous experience in a hotel or hospitality setting preferred
  • Ability to work effectively in a fast-paced environment and multitask
  • Excellent communication and problem-solving skills
  • Ability to lift up to 25 pounds and stand for long periods of time

Benefits

  • Competitive salary: $43,800 - $55,100 per year
  • Medical, dental, and vision insurance
  • 401(k) retirement plan
  • Short-term and long-term disability insurance
  • Life insurance
  • Employee assistance program
  • Free breakfast buffet and evening social hour


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