Hotel Guest Services Manager

2 days ago


Peoria, Illinois, United States Courtyard Peoria Full time
Job Summary
Courtyard Peoria seeks a highly motivated and detail-oriented individual to join our team as a Front Desk Agent. In this role, you will be responsible for managing front desk operations, providing exceptional guest service, and maintaining accurate records and reports. If you are a people person with excellent communication and problem-solving skills, we encourage you to apply.

About Our Team
Courtyard Peoria is a modern, upscale hotel located in the heart of Peoria, IL. We offer a comprehensive benefits package, including competitive salary, medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401k retirement plan. Our team is passionate about delivering exceptional guest service and creating unforgettable experiences for our guests.

Responsibilities
* Manage front desk operations, including registration, check-in, and check-out processes
* Provide expert knowledge of hotel services and amenities, including room types, dining options, and local attractions
* Handle guest complaints and concerns, resolving issues promptly and professionally
* Maintain accurate records and reports, utilizing hotel software and systems
* Collaborate with colleagues to ensure seamless operations and excellent guest satisfaction

Requirements
* High school diploma or equivalent required; college coursework in hospitality or related field preferred
* Previous experience in customer-facing roles, preferably in hospitality or travel industry
* Excellent communication and problem-solving skills, with ability to work effectively under pressure
* Basic arithmetic functions and financial literacy, with understanding of budgeting and forecasting principles
* Familiarity with hotel software and systems, including property management and reservation systems
* Ability to work varied schedules, including evenings, nights, weekends, and holidays

Estimated Salary
$45,000 - $60,000 per year, depending on experience and qualifications.

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