Financial Center Manager

4 weeks ago

Trenton, New Jersey, United States Bank of America Full time
Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Our goal is to create a workplace where our teammates can thrive and grow, and where we can deliver exceptional results for our clients.

As a Financial Center Manager, you will be responsible for managing a financial center and its employees on a day-to-day basis. Key responsibilities include operating as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture in the center.

Key Responsibilities:

  • Develops talent, including proactive sourcing of candidates
  • Manages client traffic, engaging and appropriately routing clients, and fostering client retention
  • Manages business results through formalized management routines and coaching
  • Creates a world-class client experience environment
  • Manages market-level initiative prescribed by market leaders
  • Drives operational excellence by engaging employees on business strategy
  • Manages organizational priorities and effective execution

Managerial Responsibilities:

  • Breaks down barriers to create a more inclusive environment that supports company D&I goals
  • Challenges end-to-end process efficiency and effectiveness, champion data-driven decision-making and removes obstacles to optimize operations
  • Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success
  • Inspects and challenges risk controls, governance, and culture to ensure the timely identification, escalation, debate, and remediation of risk across the organization
  • Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performance
  • Efficiently allocates and manages resources across the organization to drive short and long-term profitability
  • Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs
  • Mobilizes organizational resources to deliver the full range of the bank's capabilities to meet client needs and to gain competitive advantage

Requirements:

  • 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team
  • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
  • Collaborates effectively to get things done, building and nurturing strong relationships
  • Displays passion, commitment, and drive to deliver an experience that improves our clients' financial lives
  • Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
  • Communicates effectively and confidently, and is comfortable engaging all clients
  • Has the ability to learn and adapt to new information and technology platforms
  • Applies strong critical thinking and problem-solving skills to meet clients' needs
  • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
  • Efficiently manages your time and capacity
  • Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment
  • Can interpret performance results, find opportunities to drive success, and hold others accountable to results
  • Can be flexible to work weekends and/or extended hours as needed

Preferred Qualifications:

  • 1+ years management experience including hiring, coaching, and developing direct reports
  • Experience in financial services and knowledge of financial services industry, products, and solutions
  • Experience working in an environment with individual and team goals where goals were routinely met or exceeded
  • Bilingual skills

Skills:

  • Customer Service Management
  • Performance Management
  • Coaching
  • Customer and Client Focus
  • Talent Development
  • Risk Management
  • Sales Performance Management
  • Business Operations Management
  • Recruiting
  • Result Orientation
  • Referral Management
  • Leadership Development
  • Inclusive Leadership
  • Prioritization
  • Problem Solving

Education:

High School Diploma / GED / Secondary School or equivalent

Work Schedule:

1st shift (United States of America)

Hours Per Week:

40

Equal Employment Opportunity:

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial, and municipal laws.

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