Data Center Resiliency Manager
4 weeks ago
The Data Center Resiliency Manager is a critical role that requires collaboration with both the Data Center Operations Manager and the Disaster Recovery Manager to ensure aligned services between the two functions. This position splits time evenly between the functions, enhancing resiliency and risk reduction across critical systems. The ideal candidate will assist in managing all operations services and activities in support of strategic data centers while setting global data center operational standards and practices.
Key Responsibilities
Collaborate with all stakeholders to understand technical requirements
Manage the Disaster Recovery Program
Maintain DR plans and hundreds of Technical Recovery Guides globally, driving service providers to ensure their plans are created and maintained
Manage small and large scope walk-through and simulation-type disaster recovery exercises, leading multi-discipline groups of employees, consultants, and vendors
Responsible for OEM or third-party maintenance agreements for HW break/fix, including escalations and annual negotiations for renewals
Ability to troubleshoot, communicate, and act as the lead on data center issues
Work closely with local facilities personnel, covering all support system activities associated with onsite data centers/computer rooms
Work closely with offsite co-location vendors, covering all activities, incidents, requests, capacity planning, and communications
Responsible for documenting procedures and escalations for smart hands utilized in co-located data centers
Partner with business groups on their data center-related requirements and projected growth to assure space is available for future needs in the DCs
Manage and maintain effective relationships with vendors, equipment manufacturers, partners, and associates
Oversee the data center operations incident, change request ticket queues, ensuring ServiceNow tickets are addressed and resolved in a timely manner
Provide oversight of DR design projects
Provide formal and regular communications and escalation to management and executive briefings as needed
Qualifications
10 years of overall IT experience
Preferred Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent professional experience
Strong troubleshooting and problem-solving skills
A thorough understanding of structured cabling design and distribution
A thorough understanding of data center design, rack, and cabling management layouts, hot/cold aisle containment, etc.
A thorough understanding of DR solutions and technologies
Advanced MS Suite skills, ServiceNow, and SharePoint a plus
Experience in leading technical teams delivering complex programs on a global basis
Exposure to multi-cloud environments is a plus, AWS, Azure, Google Cloud
Demonstrated leadership, communication, and interpersonal skills
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