Creative Experience Manager

3 weeks ago


Portland, Oregon, United States Michaels Stores Full time

About the Role:

We are seeking a highly motivated and experienced Customer Experience Manager to lead our customer service operations in-store. As a key member of our team, you will be responsible for delivering exceptional customer experiences by managing and executing effective front-end operations and expectations.

This role involves assisting the Store Manager in leading adherence to Standard Operating Procedures (SOPs) and Company programs, ensuring compliance with applicable laws and requirements. You will also be responsible for planning and leading the execution of classes and in-store events in accordance with Company programs.

Additional responsibilities include managing and executing shrink and safety programs, participating in truck unloading and stocking processes, and cross-training in custom framing selling and production.

Estimated salary: $55,000 - $65,000 per year, depending on experience.



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