Guest Experience Coordinator

3 weeks ago


Columbus, Ohio, United States Concord Hospitality Full time
About Us
We are a dynamic hospitality company that prides itself on its commitment to quality, integrity, community, profitability, and fun. Our associates are valued and respected, and we strive to create a positive work environment that fosters growth and development.

Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Agent. In this role, you will have the opportunity to make a positive impact on our guests' experiences and contribute to the success of our company.

Responsibilities:
  • Provide exceptional customer service to guests.
  • Maintain a clean and organized front desk area.
  • Process guest check-ins and check-outs efficiently.
  • Handle guest inquiries and resolve issues in a timely manner.
  • Be knowledgeable of hotel services and amenities.
  • Communicate effectively with colleagues and management.
  • Stay up-to-date on hotel policies and procedures.


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