Guest Experience Ambassador

4 weeks ago


Columbus, Ohio, United States Doubletree Columbus Downtown Full time

**Overview:** At Doubletree Columbus Downtown, we strive to deliver an unparalleled guest experience by providing exceptional service and attention to detail. As a Front Desk Agent, you will play a vital role in making this happen.

**Job Summary:** We are seeking a highly motivated and experienced Front Desk Agent to join our team. In this role, you will be responsible for greeting guests, handling room assignments, and resolving any issues that may arise during their stay.

**Responsibilities:

* Greet guests and check them into their rooms

* Handle room assignments and key card distribution

* Respond to guest inquiries and resolve any issues promptly

* Maintain accurate records of guest interactions and preferences

**Requirements:

* 2+ years of experience in a hotel or hospitality setting

* High school diploma or equivalent required; degree preferred

* Excellent communication and interpersonal skills

* Ability to work a flexible schedule, including weekends and holidays

**What We Offer:

* Competitive salary and benefits package

* Opportunities for advancement within the company

* Comprehensive training program to help you succeed in your role



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