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Customer Service Ambassador

2 months ago

Baton Rouge, Louisiana, United States Sparkhound Full time

Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Sparkhound. As a Customer Service Representative, you will play a critical role in driving program success by assisting tenants and landlords who are applying for rent and mortgage assistance through a rental assistance program.

Key Responsibilities

  • Provide timely and accurate information to applicants and program members via telephone in a professional manner, while simultaneously inputting data into an application system.
  • Assist tenants and landlords with the rental assistance program application process, addressing any questions or concerns they may have.
  • Utilize strong customer service skills to resolve issues and provide a positive experience for program members.
  • Work collaboratively with internal teams to ensure seamless program operations.

Requirements

  • High school diploma or equivalent required.
  • Excellent customer service skills or prior experience in a call center environment.
  • Polished phone etiquette, grammar, and solid computer data entry skills are required.
  • Strong attention to detail, time management, and decision-making skills.
  • Dependability is essential, with a demonstrated history of timely and consistent job attendance.
  • Professional proficiency in the English language.

Preferred Qualifications

  • Previous experience in a call center environment.
  • Proactive and promotes a positive work environment.

About Sparkhound

Sparkhound is an equal opportunity employer, committed to creating an inclusive and diverse work environment. We evaluate qualified applicants without regard to race, color, age, religion, sex, national origin, sexual identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information, or any other protected characteristics.