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Service Center Operations Coordinator

4 weeks ago

Fife, Washington, United States FedEx Full time
Job Summary

We are seeking a highly skilled and detail-oriented Service Center Support PT to join our team. As a Service Center Support PT, you will be responsible for handling customer inquiries, processing documentation, and performing administrative tasks to ensure seamless operations in our service center.

Key Responsibilities
  • Provide exceptional customer service via phone, email, and fax, resolving customer inquiries and issues in a timely and professional manner.
  • Process and verify documentation, including freight bills and reports, to ensure accuracy and compliance with company policies.
  • Enter freight shipment information into our computer system, including status updates and freight bill generation.
  • Administer the freight pick-up process, ensuring timely and efficient collection of shipments.
  • Assist customers with tracing shipments, rate quotes, and tariff discrepancies, providing accurate and timely information.
  • Make freight delivery appointments and review drivers' Hours-of-Service logs to ensure accuracy and compliance.
  • Communicate with sales, operations, and other service centers to ensure customer needs are met and issues are resolved.
  • Reconcile cash and checks collected, prepare deposits, and prepare COD check remittance to customers.
Requirements
  • High school diploma or GED required.
  • Two years of general office experience preferred.
  • One year of customer service experience preferred.
  • Previous transportation experience preferred.
  • Strong phone and interpersonal skills.
  • Ability to count and perform basic math, with or without a calculator.
  • Strong written and verbal communication skills.
  • Ability to comprehend FedEx service products and assist customers with their needs.
  • Ability to use general office equipment, including computers, fax machines, copiers, and scanners.
  • Typing/data entry skills and ten-key skills preferred.
  • PC experience with the ability to learn required computer systems/programs.
  • Demonstrated time management, organizational, and multi-tasking skills.
  • Ability to handle confidential information.
  • Ability to follow instructions and complete required training.
  • Ability to work independently and/or as a team member.
  • Ability to work in a fast-paced team environment.
Working Conditions

Office/dock environment with fast-paced and deadline-oriented work.

Hours may vary due to operational needs.