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Customer Service Representative

2 months ago

Fife, United States Waste Connections Full time

Murrey‘s Disposal, a Waste Connections company, is looking for aCustomer ServiceRepresentativeto join the team inFife,WA

The schedule will be Monday through Friday from 8 a.m. to 5 p.m. Starting pay is $19-$21 per hour, depending on experience,with regular wage increases.

Waste Connections has manystableopportunities for qualified and motivated individuals who want to be part of a dynamic organization. We provide competitive benefits and much room for individual growth as the company expands. Because weoperatewith a highly decentralized structure, we look for energetic individuals with personal initiative and creativity. Join us and be a part of a winning team

DUTIES AND RESPONSIBILITIES:

  • Work in conjunction with other departments to resolve customer disputes and demonstrate proficiencyin the use of proprietary operational systems.

  • Interviews customers and records interview information into a computer forcustomer service; talks with customers by phone and in person to receive orders for installation, turn-on, discontinuance, or change in service.

  • Fills out contract forms,determinescharges for servicerequested, collects deposits, prepares change of address records, and issues discontinuance orders.

  • Demonstrate effective use of software applications, at least MS Word and Excel proficient.

  • Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees todetermineservice requirements and resolve problems or complaints.

  • Work in a fast-paced, cooperative, high-call volume environment. Solicit the sale of new oradditionalservices.

  • Cover forthe reception desk when necessary.

WORKING CONDITIONS AND PHYSICAL EFFORT:

  • The work environment is an office setting. Areas are clean, ventilated, and well-lighted. OurCustomer ServiceReps typically have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.

  • CSR call areas can benoisy,and work may be repetitious and stressful, with little time between calls while still providing excellent service. Some calls are evaluated to ensurehigh standards.

  • Also,long periodsspent sitting,typing, or looking at a computer screen are standard.

MINIMUM JOB REQUIREMENTS:

  • Ability to read, write,comprehend,and communicate in English: A high school diploma or equivalent is preferred.

  • Two years ofCustomer Serviceexperience.

  • Experience with MS Word, Excel, and Email preferred.Typingand 10-key skills arerequired.

  • Excellent organization and communication skills.

  • Ability to analyze and solve problems. Gather data, compile information, and prepare reports.

To be considered for any of our current openings you must complete an application atwww.wasteconnections.com. Application information and additional instructions can be found once you select your position of interest.

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to ‘Connect with Your Future‘. A link to our benefits overview can be found here:why-waste-connections

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.