Desktop Support Specialist

3 days ago


Red Wing, Minnesota, United States Scribe OpCo Inc dba Koozie Group Full time
Job Title: Desktop Support Specialist

We are seeking a skilled and customer-oriented Desktop Support Specialist to join our team at Scribe OpCo Inc dba Koozie Group. This role involves providing technical support in both in-person and remote environments and collaborating with manufacturing teams to address their technical needs.

About the Role:

  • Diagnose and resolve technical issues related to manufacturing equipment, production software, and network systems.
  • Provide support for machinery interfaces, industrial automation systems, and other critical production technologies.
  • Offer on-site and remote support to plant staff for technical issues including computer systems, printers, barcode scanners, and other related equipment.

Key Responsibilities:

  • Collaborate with vendors and service providers for repairs and upgrades.
  • Assist with site-related initiatives to ensure continuous up time for production manufacturing areas and facility activities.
  • Provide expert-level assistance with desktop hardware, software, and peripherals. Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
  • Configure, set up, and deploy desktop computers, laptops, and other IT equipment.

Requirements:

  • At least 5 years of experience as a Desktop Technician or in a similar IT support role.
  • A degree in Information Technology or a related field is preferred but not required.
  • Proficiency in Windows and macOS operating systems.
  • Familiarity with Microsoft Office Suite.
  • Strong understanding of network fundamentals.
  • Experience with Active Directory, Group Policy, and remote desktop tools.

Compensation:

$70,000 - $90,000 per year, depending on experience.



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