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Customer Service Representative

2 months ago

Muncie, Indiana, United States SmartStyle Hair Salon Full time
Job Description for Receptionist at SmartStyle Hair Salon

**Job Summary:**

We are seeking a highly skilled and customer-focused Receptionist to join our team at SmartStyle Hair Salon. As a Receptionist, you will be the first point of contact for our guests and will play a vital role in ensuring their experience is exceptional.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service to our guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk area, including answering phone calls, responding to emails, and handling guest inquiries.
  • Point of Sale (POS) Operations: Operate the POS system, process transactions, and maintain accurate records.
  • Inventory Management: Maintain accurate inventory levels, restock supplies, and ensure the reception area is well-stocked and organized.
  • Team Collaboration: Work closely with the salon team to ensure seamless communication and coordination.
  • Professional Development: Participate in ongoing training and development to enhance skills and knowledge.

Requirements:

  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with guests, team members, and management.
  • Cash Handling Experience: Previous experience handling cash, operating a POS system, and maintaining accurate records.
  • Basic Computer Skills: Proficiency in basic computer skills, including Microsoft Office and point-of-sale systems.
  • Physical Demands: Ability to stand for long periods, lift up to 50 pounds, and perform repetitive tasks.

Working Conditions:

The Receptionist will work in a fast-paced salon environment, with frequent interactions with guests and team members. The ideal candidate will be able to work independently and as part of a team, with a strong focus on customer service and attention to detail.