Desktop Support Specialist

1 month ago


Belgrade, Maine, United States Apex Systems Full time
IT Operations Specialist

We are seeking a skilled IT Operations Specialist to join our team at Apex Systems. As a key member of our IT team, you will be responsible for providing technical support and assistance to our staff, ensuring the smooth operation of our IT infrastructure.

Key Responsibilities:
  • Assist with IT infrastructure improvements and interact with the IT service provider and stakeholders as needed.
  • Provide timely technical assistance to staff concerning the use of computer hardware and software, including office applications, operating systems, printing, and hardware installation.
  • Configure workstations and user accounts, including phone, Ethernet, computer, and docking station.
  • Provide equipment and services orientation to new employees.
  • Facilitate help desk ticket resolution between employees and the IT service provider and serve as an escalation point for unresolved open tickets.
  • Maintain equipment and software inventory.
  • Coordinate the purchase of new workstations, software, and license renewals.
  • Perform other tasks and duties as required.
Requirements:
  • 5+ years of IT support experience.
  • Strong analytical and problem-solving skills across multiple disciplines (HW/OS/Network).
  • Occasional travel to other offices may be required.

Apex Systems is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment and providing opportunities for growth and development.



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