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Front Office Manager

2 months ago

Seattle, Washington, United States Marriott International Full time

Job Summary:

The Front Office Manager is a key member of the Marriott International team, responsible for leading the front office operations and ensuring exceptional guest experiences. This role requires a strong leader who can motivate and inspire a team to deliver outstanding service and drive business results.

Key Responsibilities:

  • Leading the Front Office Team: Supervise and manage a team of front office staff, providing guidance and coaching to ensure excellent service delivery.
  • Guest Services and Front Desk Operations: Oversee the day-to-day operations of the front desk, ensuring seamless check-in and check-out processes, and providing exceptional guest service.
  • Financial Management: Manage departmental budgets and expenses, ensuring financial goals are met and exceeded.
  • Employee Development and Engagement: Identify and develop the skills and abilities of front office staff, promoting a culture of excellence and teamwork.
  • Quality and Productivity: Monitor and improve front office processes and procedures, ensuring high levels of quality and productivity.

Requirements:

  • Education and Experience: High school diploma or equivalent, with a minimum of 4 years of experience in a front office or hospitality role.
  • Leadership and Communication Skills: Proven ability to lead and motivate a team, with excellent communication and interpersonal skills.
  • Financial Management: Strong financial management skills, with experience in budgeting and expense management.
  • Problem-Solving and Analytical Skills: Ability to analyze problems and develop effective solutions, with a strong attention to detail.

Benefits:

  • Competitive Salary: $72,000 - $92,000 annually, depending on experience.
  • Bonus Structure: Eligible for an annual bonus, based on individual and team performance.
  • Benefits Package: Comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 401(k) plan and stock purchase plan.