Operations Manager

18 hours ago


Farmington, Michigan, United States Aptive Environmental Full time
Job Title: Operations Supervisor

We are seeking a highly skilled and experienced Operations Supervisor to join our team at Aptive Environmental. As an Operations Supervisor, you will be responsible for leading a local field operations team and ensuring that our customers receive a memorable experience.

Key Responsibilities:
  • Lead a team of Service Professionals and Lead Service Professionals to achieve high operational efficiency and effective labor management.
  • Manage payroll, labor utilization, inventory control, fleet management, loss prevention, compliance, and safety management.
  • Develop and implement plans to improve deficiencies identified by leadership and report progress.
  • Meet KPI standards and create a positive atmosphere of learning and growth for all Service Professionals.
  • Actively seek opportunities to develop, improve, and innovate themselves and their teams.
  • Set and manage goals with Lead Service Professionals and Service Professionals to improve overall performance.
  • Teach Service Professionals proper communication skills, sales training, and ensure the workforce has a proper understanding of sales organization and processes.
  • Manage, maintain, and ensure the delivery of high-level service quality from your Service Professionals.
  • Deliver excellent customer service to potential and existing customers.
  • Perform pest control services for customers at their scheduled appointments and ensure all levers are utilized in order to ensure route completion.
  • Implement Aptive's policies, procedures, and standards with Service Professionals and Lead Service Professionals, up to and including Human Resource compliant termination, as necessary.
  • Manage assigned territory in accordance with Aptive's policies.
  • Ability to motivate and manage a team that aligns with Aptive's core principles.
  • Ensures effective implementation of provided incentives, initiatives, and operational guidelines.
  • Collaborate with Ops Manager and Regional Trainer to support service standards and expectations in the field.
  • Keep an online calendar for daily activities and location.
  • Responsible for running the daily team huddle.
  • Remain compliant with state and federal laws, regulations, and licensing.
Requirements:
  • High school diploma or related education preferred.
  • Excellent verbal, written, and communication skills.
  • Excellent interpersonal and collaboration skills.
  • Strong analytical and problem-solving skills.
  • Excellent ability to analyze information and think systematically.
  • Strong ability to lead and manage a team.
  • Proficient with Google drive functions or related software.
  • Ability to obtain and maintain all license/certificates as required by federal, state, and local regulations to operate the Learning Center for all categories that Aptive services.
About Aptive Environmental:

Aptive Environmental provides pest control services to more than 5,000 cities across North America. Co-founded in 2015 by Vess Pearson and David Royce, Aptive grew quickly to become a world recognized brand. In 2022, with more than 1 million customers, Aptive was named by PCT Magazine as the 6th largest pest control company in North America out of 20,000 competitors.


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