Operations Manager

7 days ago


Farmington, Michigan, United States Sulzer USA Inc. Full time
Operations Leader Job Description

Sulzer EMS is seeking a highly motivated and experienced Operations Leader to join our team. As a key member of our Service Center, you will be responsible for leading our operations team to achieve exceptional results in productivity, quality, and safety.

Key Responsibilities:

  • Job Execution: Schedule and execute jobs efficiently, ensuring timely completion and high-quality results.
  • Customer Contact: Develop and maintain strong relationships with customers, providing exceptional service and support.
  • Technical Coaching and Problem-Solving Support: Provide guidance and support to craftsmen to ensure they have the necessary resources and expertise to perform their jobs effectively.
  • Procedures and Processes Assurance: Ensure that craftsmen adhere to SEMS systems, repair procedures, industry standards, and customer specifications.
  • Resources Assurance: Ensure that craftsmen have access to necessary resources, including parts, tooling, equipment, and technical data.
  • Quality Assurance: Monitor and improve quality by observing and correcting conditions and behaviors that put quality at risk.
  • Safety Assurance: Identify and mitigate workplace hazards and behaviors that put health and safety at risk.
  • Craftsmen Evaluation and Feedback: Provide regular feedback and coaching to craftsmen to improve their performance and achieve career goals.
  • Craftsman Training and Development: Arrange and support on-the-job training and technical training to enhance craftsmen's skills and knowledge.

Requirements:

  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of industry standards and best practices.
  • Ability to analyze problems and develop effective solutions.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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