Customer Service Representative

1 week ago


Burlington, Washington, United States EcoShield Pest Solutions Full time
About EcoShield Pest Solutions

We are a rapidly growing pest control company dedicated to providing comprehensive solutions for pest-free living. Our mission is to spread happiness by delivering exceptional customer experiences and exceeding our customers' expectations.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing best-in-class customer service, resolving customer inquiries, and ensuring customer satisfaction.

Responsibilities
  • Provide exceptional customer service via phone, email, or other messaging systems
  • Answer and log calls from customers, technicians, and management in our internal system
  • Offer personalized customer service to answer questions and schedule appointments
  • Schedule appointments for new and recurring pest control services
  • Call existing customers to schedule 4-point home inspections for our sales professionals
  • Assist in monitoring daily technician schedules to ensure timely completion of services
  • Perform daily and weekly system clean-ups or scrubs
  • Escalate inquiries or issues to management as needed
  • Complete and pass monthly trainings in our Pest Webs system
Requirements
  • Commitment to honest and exceptional customer service
  • Ability to work Monday - Friday, alternating Saturdays and some holidays
Preferred Qualifications
  • Bilingual
  • 6+ months of customer service experience, specifically communicating via phone, email, or SMS
  • Proficient with the Microsoft Office Suite
  • Able to type 60 WPM
About Us

EcoShield Pest Solutions is an equal opportunity employer. We offer a competitive hourly rate, additional compensation opportunities, paid time off, and a comprehensive benefits package, including medical, dental, vision, and 401(k) with a company match.



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