Customer Service Representative

2 hours ago


Addison, Texas, United States Poo~Pourri Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Poo~Pourri. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Process customer orders and returns
  • Provide tracking information to customers
  • Assist with managing direct-to-consumer automatic shipments
  • Process delivery claims and issue FedEx call tags
Requirements:
  • High school diploma or equivalent
  • 1+ years of customer service experience
  • Basic experience in NetSuite/ERP software
Preferred Qualifications:
  • Knowledge of customer service principles and practices
  • Experience with Microsoft Office suite
  • Good leadership skills
What We Offer:
  • Competitive pay and benefits
  • Healthy snacks and bottomless lattes
  • Massage chair and relaxation room
  • Endless Poo jokes


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