Customer Service Representative

4 weeks ago

Buffalo, New York, United States KnitWell Group Full time
About Us
At Lane Bryant, we're passionate about empowering women to feel confident and beautiful in their own skin. Our brand has been a leader in plus-size fashion for over 120 years, and we're committed to creating a welcoming and inclusive community for all our customers and associates.

About the Role

As a Customer Specialist, you'll play a key role in delivering exceptional shopping experiences for our customers. You'll be responsible for creating authentic connections with customers, helping them discover products they love, and supporting an inclusive store environment where everyone feels welcome. If you're passionate about fashion and committed to empowering women, we want to hear from you.

The Impact You Can Have

In this role, you'll have the opportunity to:
  • Welcome customers and engage with them to understand their needs and support their shopping experiences.
  • Share your knowledge of our products and services with customers to outfit and inspire them.
  • Uphold brand merchandising and visual standards for a clean, neat, well-presented store.
  • Promote in-store events and company programs that support the brand.
  • Contribute to the store's success by maintaining the highest brand and execution standards.
  • Support an inclusive and welcoming store environment for customers and associates.
You'll Bring to the Role
  • Prior retail experience or customer-focused experience.
  • Passion for styling and love of working with people.
  • Flexible availability - including evenings, weekends, and holidays.
  • Ability to read, write, and communicate in English.
  • Proficient with technology, including an ability to operate store systems accurately.
Benefits
  • Merchandise discount at our brands: 50% off regular-priced merchandise at Lane Bryant, plus you may also be eligible for discounts at other KnitWell Group brands.
  • Support for your individual development plus opportunity for growth within our family of brands.
  • A culture of giving back - opportunities to support our philanthropic partners that benefit local communities.

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