Operations Manager

3 hours ago


Fort Worth, Texas, United States PODS Full time
Job Summary

We are seeking an experienced Operations Manager to join our team at PODS. The successful candidate will be responsible for leading our operations team, ensuring the smooth execution of daily tasks, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Recruit, train, and retain top talent to ensure a high-performing operations team.
  • Provide daily support to operations team members, including coaching and hands-on training.
  • Develop and implement processes to improve operational efficiency and effectiveness.
  • Manage customer relationships to meet or exceed PODS CSAT and DSAT goals.
  • Ensure all operations team members meet brand standards and customer interaction expectations.
  • Manage corporate-owned assets, including trucks, forklifts, and containers.
  • Coordinate repairs and maintenance of equipment to minimize downtime.
  • Ensure accurate and timely completion of daily driver checklists, forklift inspection logs, and driver log books.
  • Maintain safe, clean, and organized storage centers and staging areas.
  • Ensure compliance with all regulatory requirements, including DOT regulations and OSHA standards.
Requirements
  • High school diploma required; college degree preferred or a minimum of 1 year of prior management experience.
  • Ability to apply and successfully attain CDL Class B License or higher.
  • Must maintain a current/valid driver's license from the state in which position is assigned.
  • Must be able to obtain PODS forklift certification.
  • Possession of a valid DOT medical card is preferred.
  • Mechanical ability essential to identify problems with equipment.
Working Conditions
  • Regular business hours; some additional hours may be required, including Saturdays and Sundays.
  • Storage centers are climate-controlled; deliveries made in all weather conditions.
  • May be subject to pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy.

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