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Account Manager

2 months ago


Tupelo, Mississippi, United States Westrock Full time

Job Summary:

We are seeking a highly skilled and experienced Account Manager to join our team at Westrock. As an Account Manager, you will serve as a liaison between Westrock and our customers, providing specialized support and value-based selling approaches to ensure customer critical business issues/needs are met.

Key Responsibilities:

  • Serve as a Liaison: Establish and maintain strong relationships with customers, serving as a single point of contact for all their needs and concerns.
  • Develop Project Plans: Create and implement project plans to support customer specifications, logistics, and troubleshooting efforts.
  • Ensure Customer Needs are Met: Work closely with internal stakeholders to ensure customer needs are met while aligning with business objectives.
  • Assist with Budget Development: Collaborate with Sales and Financial Managers to develop and manage budgets cross-functionally.
  • Identify Opportunities: Develop an understanding of customers' market landscape to proactively identify areas of opportunities to add additional value, improve efficiency, and provide training for customer manufacturing lines.
  • Manage Customer Relationships: Manage both internal and external customer relationships, providing value-added sales and service support solutions to deliver ongoing value.
  • Develop Opportunity Plans: Create and develop Opportunity Plans that are in support of and align with Corporate Account's Key Account Profiles (KAP's).
  • Review Opportunity Plans: Regularly review Opportunity Plans with VP Sales to ensure alignment with business objectives.
  • Partner with Internal Teams: Collaborate with production, manufacturing, and account teams to ensure customer needs are properly communicated.

Requirements:

  • Bachelor's Degree: Preferred.
  • Experience: 2 to 3 years of experience in corrugated sales preferred, 5+ years of related experience in sales, project management, and/or technical training.
  • Skills: Possess a broad understanding of different types of equipment, and technical and packaging capabilities related to the packaging industry, proven experience with packaging systems, demonstrated sales competence and business acumen, ability to provide clarity to complex problems and develop long-term solutions, ability to manage multiple accounts and deadlines and interact effectively with people from varying functions and levels, possess effective leadership qualities and insightful business judgment, excellent computer skills including Word, Excel and PowerPoint, excellent written and verbal communication skills.