Account Manager

1 month ago


Tupelo, Mississippi, United States Westrock Full time
Job Title: Account Manager

As an Account Manager at WestRock, you will play a critical role in serving as a liaison between our company and our valued customers. Your primary responsibility will be to provide exceptional support to designated WestRock customers, ensuring their needs are met while aligning with our business objectives.

Key Responsibilities:
  • Serve as the primary point of contact for designated customers, providing timely and effective support to meet their needs.
  • Develop and implement project plans to improve overall customer service, including logistics and troubleshooting.
  • Collaborate with cross-functional teams to ensure customer needs are met while aligning with business objectives.
  • Assist with budget development and management, working closely with Sales and Financial Managers.
  • Stay up-to-date on customer market trends and identify opportunities to add value, improve efficiency, and provide training for customer manufacturing lines.
  • Manage both internal and external customer relationships, providing value-added sales and service support solutions.
  • Develop and review Opportunity Plans that align with Corporate Account's Key Account Profiles (KAP's).
Requirements:
  • Bachelor's degree preferred.
  • 2-3 years of experience in corrugated sales preferred.
  • 5+ years of related experience in sales, project management, and/or technical training.
  • Possess a broad understanding of different types of equipment, technical and packaging capabilities related to the packaging industry.
  • Proven experience with packaging systems.
  • Demonstrated sales competence and business acumen.
  • Ability to provide clarity to complex problems and develop long-term solutions.
  • Ability to manage multiple accounts and deadlines, interact effectively with people from varying functions and levels.
  • Possess effective leadership qualities and insightful business judgment.
  • Excellent computer skills, including Word, Excel, and PowerPoint.
  • Excellent written and verbal communication skills.

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