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Administrative Assistant/Front Desk Coordinator

2 months ago

Coldwater, Ohio, United States Mental Health Association of Westchester Full time

About the Role

The Mental Health Association of Westchester is seeking an experienced Administrative Assistant/Front Desk Coordinator to join our team in White Plains, NY. As a key member of our administrative staff, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting our clinical team.

Key Responsibilities

  • Provide warm and welcoming greetings to clients, visitors, and staff
  • Manage incoming calls, take messages, and deliver them to staff in a timely manner
  • Update and verify client demographics, process forms, and scan documents into medical records systems
  • Schedule appointments, manage staff schedules, and maintain accurate records
  • Provide information to clients regarding test locations, client portal use, and follow-up actions
  • Verify health insurances, collect payments, and resolve outstanding balances
  • Ensure payment control by collecting and processing payments in our designated system
  • Receive and direct persons attending meetings, maintain a clean and organized reception area
  • Perform other designated duties as needed

Requirements

  • High school diploma or GED equivalent required
  • Medical receptionist background: 1 year preferred
  • Strong interpersonal and communication skills, bilingual in Spanish and English
  • Detail-oriented, excellent time management skills, and ability to multitask in a fast-paced environment
  • Basic knowledge of computer systems and Microsoft Office products
  • Valid driver's license and satisfactory driving record
  • New York State Defensive Driving certification
  • Cleared by the NYS Justice Center and NYS Office of Children and Family Services
  • Legally eligible to work in the United States

About Us

The Mental Health Association of Westchester is a community-based not-for-profit organization committed to recovery-focused mental health services through advocacy, community education, and direct services. We are recognized as the leader in Westchester in providing person-centered services that involve collaborating with each individual to achieve their goals.

We facilitate recovery by providing services that reflect our deeply held values, including the recognition of individual rights of self-determination, choice, shared decision-making, and collaborative work. Our highly trained staff utilize evidence-based practices throughout our comprehensive array of trauma-informed and recovery-oriented services.

We are an equal opportunity employer that is committed to cultural competency, diversity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by the applicable law.