Customer Service Associate

4 weeks ago


Madison, Wisconsin, United States SSM Health Full time
Key Responsibilities:

As a Call Center Representative at SSM Health, you will educate and inform members about available health plan benefits. You will instruct members on how to receive maximum reimbursement and determine policy provisions, guidelines, providers, and provider requirements. You will also access and research various information to provide accurate assistance.

What You Will Do:

Educate members on health plan benefits and reimbursement procedures
Determine policy provisions and guidelines
Access and research information to provide accurate assistance

Why SSM Health:

At SSM Health, we are committed to providing exceptional patient care and service. As a Call Center Representative, you will play a critical role in ensuring our members receive the support they need to navigate their health plan. If you are passionate about delivering excellent customer service and have a strong understanding of healthcare benefits, we encourage you to apply for this role.

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