Customer Service Representative

1 month ago


Madison, Wisconsin, United States Metcalfe's Market Full time

Job Summary:

This role is responsible for providing exceptional customer service and assistance to guests in a retail store environment. The ideal candidate will be able to work independently and as part of a team to ensure a positive shopping experience for customers.

Key Responsibilities:

  • Provide highly satisfactory service and assistance to guests
  • Bag groceries and provide carry-out service to vehicles for guests
  • Retrieve carts from parking area and perform bottle tasks and janitorial duties as needed
  • Ensure that the shift contributes to the financial best interests of the store
  • Complete all other duties as assigned in a timely manner

Requirements:

  • High School Diploma (GED) preferred
  • Good oral communication skills
  • Ability to interact politely and effectively with customers
  • Familiarity with location of products carried in the store
  • Able to work independently of others

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently.

While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate.



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