Franchise Performance Manager

2 months ago


Pocatello, Idaho, United States Subway Full time
About the Role

We are seeking a highly skilled and experienced Franchise Performance Manager to join our team at Subway. As a key member of our franchise operations team, you will play a critical role in driving business growth and profitability across our franchise network.

Key Responsibilities
  • Drive Performance
    • Foster and enhance positive relationships with franchisees, serving as a business consultant and advisor to help them achieve operational and financial excellence.
    • Conduct regular business and operational assessments to identify growth opportunities and areas for improvement.
    • Develop and implement tailored strategies to drive restaurant performance, sales growth, and customer satisfaction.
    • Collaborate with franchisees to achieve specific restaurant and territory objectives, setting goals and providing guidance on operational and financial best practices.
  • Building Relationships
    • Provide direction, guidance, and expertise to franchisees on restaurant operations, new product launches, and other initiatives to drive sales growth.
    • Coach, counsel, and influence franchisees to drive employee engagement, create a better guest experience, and increase traffic and sales.
    • Develop productive working relationships with franchisees, territory team members, and Subway employees to build trust and drive business success.
  • Development
    • Assist in the development of new restaurants, ownership transfers, and remodels within your designated territory, working closely with the Development team and Director, Franchise Performance.
    • Provide information to the Director, Franchise Performance and multi-unit owner team regarding existing owners and their growth potential, as well as guidance during store transitions.
    • Attend company and industry events to network with colleagues and stay informed about industry trends.
  • Self-Development
    • Participate in training programs to enhance knowledge and develop new skills, including University of Subway and other designated training sessions.
    • Travel occasionally to training sessions and company events to stay up-to-date on industry trends and best practices.
Qualifications
  • Bachelor's degree or equivalent job-related experience with 5+ years of experience in a multi-unit management role.
  • Certificate programs in Franchise Management, Food Safety, and other related areas are a plus.
  • 5+ years of experience in Franchise Management, with a track record of driving business growth and profitability.
  • 3+ years of restaurant experience preferred.
  • Strong problem-solving, financial analysis, and data interpretation skills, with a high degree of detail orientation and good judgment.
  • Familiarity with franchise regulations and compliance requirements, and proficiency in Microsoft Office, Smart Sheets, and CRM software (FranConnect).
  • Valid driver's license and clean driving record.
What We Offer
  • Insurance Plans (Medical/Dental/Vision/Life)
  • 401k
  • Competitive Bonus
  • Mobility Allowance
  • Tuition Reimbursement
  • Company Holidays
  • Employee Resource Groups
  • Volunteering time


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