Cannabis Retail Specialist

2 weeks ago

Dayton, Ohio, United States Trulieve Full time

Trulieve: Committed to Patient Care

At Trulieve, we are dedicated to enhancing the lives of our patients by providing them with high-quality cannabis products. If you are passionate about supporting individuals in their wellness journey, this position may be a perfect fit for you.

Our mission is to deliver reliable relief through products that are cultivated in a safe and natural environment. We prioritize the health of our plants, ensuring that they are grown without harmful chemicals or pests, thus maintaining the integrity of our offerings.

Our diverse range of products is designed to assist with various medical conditions, including but not limited to seizures, chronic pain, nausea, and appetite loss. Our knowledgeable staff collaborates closely with healthcare professionals to ensure that patients receive the appropriate products and dosages tailored to their needs.

Position Overview: The Cannabis Retail Specialist plays a crucial role in guiding customers through their cannabis experience by providing education on product benefits and potential effects. Exceptional customer service is paramount, as you will facilitate purchases in compliance with state regulations while ensuring a positive shopping experience.

Key Responsibilities:

  • Deliver outstanding customer service to clients, visitors, and colleagues.
  • Exhibit empathy and understanding towards patients.
  • Uphold the Trulieve standard of patient service through comprehensive product knowledge.
  • Assist management with returns in line with company policies.
  • Efficiently prepare and process patient orders.
  • Adhere to Trulieve's policies and procedures.
  • Collaborate with the TruHost and Reception to enhance customer satisfaction.
  • Address customer inquiries regarding products or devices.
  • Work with management to resolve customer concerns.
  • Document customer interactions and feedback accurately.
  • Maintain a tidy and well-stocked workstation throughout your shift.
  • Perform additional tasks as assigned by management.

Qualifications:

  • High school diploma or equivalent; experience in retail or customer service is preferred.
  • Must be at least 21 years old (or 18 in certain states).
  • Prior cash handling experience is required.
  • Strong interpersonal skills and the ability to communicate effectively.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Must possess a valid driver's license and a clean driving record if fulfilling delivery responsibilities.
  • Must pass a comprehensive background check.

Physical Requirements:

  • Ability to lift a minimum of 25 lbs and perform physical tasks as needed.
  • Must be able to work for extended periods, both seated and standing.
  • Visual acuity to perform tasks such as reading and inspecting products.

Work Schedule: Flexible hours based on store needs, including evenings, weekends, and holidays.

Trulieve is an equal opportunity employer, committed to creating a diverse and inclusive workplace.

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