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Customer Service Planning Specialist

2 months ago

Neenah, Wisconsin, United States Essity UK Limited Full time
About the Role

We are seeking a highly skilled Customer Service Planning Specialist to join our team at Essity UK Limited. This role will be responsible for managing customer inventories to optimal levels using analytics to drive service excellence.

The ideal candidate will have a strong background in supply chain management, inventory planning, and customer service. They will be able to develop positive internal and external relationships while applying expertise in system knowledge, data analysis, supply chain, and customer service.

Key Responsibilities
  • Manage Customer Inventories/Vendor Managed Inventory (VMI) - collaborating with customer to accurately forecast usage, optimize safety stocks and inventory, analyze usage/trends, and maintain efficient data flow between systems;
  • Maintain Order Fulfillment tools/systems (Electronic Data Interface, Vendor Managed Inventory) to ensure successful execution of customer requirements related to order entry and fulfillment;
  • Order Entry using daily proposals, create, validate and optimize Customer orders;
  • Address and solve order related issues that may impact service level; customer satisfaction;
  • Continuously coordinate the flow of information to improve sales forecasts through internal collaboration with Essity Operations, Planning, Sales, Transportation and Customer Service to align with needs of Customer;
  • Lead development and maintenance of value added technologies interfacing with Customer Service and Customer-Facing experience.
Requirements
  • Bachelor in Business/Economics/Engineering or related fields preferred with analytics and the job description;
  • 4 or more years of experience in a Supply Chain/Planning environment;
  • 4 or more years of experience in at least 2 planning disciplines (Demand Planning, Inventory Planning, Replenishment Planning, Supplier Management);
  • Experience with SAP environment and Supply Planning in the Manufacturing Industry;
  • Account management/Relationship management;
  • Experience in implementing supply chain systems and process (CPFR, VMI, ERP);
  • Advanced Excel knowledge;
  • APICS certification is a plus.
About Us

At Essity UK Limited, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

We are committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law.

We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.