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Client Relations Specialist
2 months ago
Overview:
Titan Security is seeking a Client Relations Specialist to represent our esteemed organization.
Become a vital part of Titan Security and help foster a welcoming and secure atmosphere for everyone. This role offers opportunities for professional development and personal growth in a nurturing environment.
Key Responsibilities:
Deliver Exceptional Client Service:
Provide outstanding assistance to all individuals entering the premises.
Welcome and Support:
Greet and assist clients and visitors upon their arrival, offering guidance on directions and local information.
Client Communication:
Engage professionally with clients through various communication channels to address their inquiries efficiently.
Documentation Management:
Keep precise records of interactions and issues, ensuring all documentation is thorough and organized.
Issue Resolution:
Attentively listen to client and visitor concerns, resolving issues promptly and effectively.
Security Oversight:
Monitor security systems, including surveillance and access control, ensuring compliance with security protocols.
Concierge Assistance:
Offer light concierge services, such as recommending local venues and amenities to enhance client experience.
Access Management:
Implement and uphold access control procedures as required by management.
Incident Documentation:
Accurately and promptly document incidents such as property damage or unusual occurrences.
Physical Requirements:
Must be able to stand, sit, walk, and lift up to 50 lbs, and perform foot patrols in various weather conditions as necessary.
Qualifications:
Education and Experience:
High School diploma or equivalent (GED) with a minimum of 2 years in a client service role.
Certificates and Licenses:
Ability to obtain and maintain any required certifications and licenses.
Language Proficiency:
Proficiency in English is required; bilingual skills are advantageous.
Technical Skills:
Proficient in Microsoft Office Suite.
Additional Requirements:
Must pass pre-employment screenings and maintain a reliable means of communication.
Compensation and Benefits:
Salary:
Competitive hourly wage based on experience.
Time Off:
Enjoy paid time off and holidays.
Union Benefits:
Benefits provided as per union agreements, including disability and dental coverage, as well as vision care options.
Training Opportunities:
Access to no-cost training programs and opportunities for career advancement within Titan Security.
Are you ready to be the welcoming presence of our esteemed organization and positively impact every guest's experience? We look forward to welcoming you to our dynamic team.
