Sales Representative
3 weeks ago
We are seeking a highly motivated and customer-focused Sales Representative to join our team at MVP Health Care. As a Medicare Inside Sales Professional, you will play a critical role in providing exceptional service to our customers and driving business growth.
Key Responsibilities- Set sales appointments and respond to benefit inquiries to complete online enrollment applications for MVP Medicare prospects
- Address prospect questions, including eligibility, benefit interpretation, and cost sharing via inbound and outbound calls, walk-in contact, and written correspondence/email
- Assure understanding of each prospect/enrollee by providing clear, complete, and accurate information regarding assigned product benefits, policies, and procedures
- Qualify each prospect according to departmental and federal guidelines
- Meet accessibility and quality goals, such as average speed of answer and abandonment rate
- Document complete and accurate prospect records and process all appointments, registrations, and requests for information in CRM
- Meet individual and team membership goals
- Follow company and federal sales and marketing guidelines in all interactions with prospects
- An Associate's degree in Marketing, Sales, Communications, or a related field, or an equivalent combination of education and related experience
- The availability to work full-time, hybrid
- Successful customer service experience and relevant office experience
- Experience in positions where adherence to strict confidentiality is required
- Healthcare/health insurance experience, preferred
- Call Center experience, preferred
- Licensure Requirement: NYS and VT LAH Health Insurance license is required within 4 weeks of training prior to selling
- A high level of personal integrity and the ability to represent the company in a professional and courteous manner at all times
- Knowledge of Excel (or a comparable program), helpful
- Curiosity to foster innovation and pave the way for growth
- Humility to play as a team
- Commitment to being the difference for our customers in every interaction
- Salesforce experience
- Bilingual, desirable
We are a mission-driven organization committed to creating a healthier future for everyone. We are looking for talented individuals who share our passion for delivering exceptional service and driving business growth.
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