Customer Relationship Specialist

3 weeks ago

Dallas Texas, United States Statewide Remodeling, Inc. Full time
About the Role

We are seeking a highly motivated and results-driven Inside Sales Representative to join our team at Statewide Remodeling, Inc. As a key member of our Homeowner Relationship Center, you will be responsible for building and maintaining relationships with our existing customers, identifying new business opportunities, and driving sales growth.

Key Responsibilities
  • Generate new business by building rapport with previous customers, probing for new interests, and identifying potential new business
  • Partner with our Sales teams to build opportunities in our existing customer base
  • Make outbound calls to highly qualified leads, leveraging our CRM system to follow up and identify sales opportunities and productivity objectives
  • Manage previous customer base by using CRM to follow up and identify sales opportunities and productivity objectives
  • Build relationships with our customers, ensuring they remain at the forefront of their minds when it comes to remodeling their homes
  • Handle possible service inquiries with previous remodeling projects confidently and quickly
Requirements
  • Awareness and interest in the home remodeling industry or experience with homeowners
  • Self-starter, quick learner, team player
  • Must have scheduling availability during the following times: Mon-Fri 9am - 6pm
  • 1 to 3 years of phone sales, upselling, or rehash experience - a plus
  • Providing customers an amazing experience
  • Excellent computer and voice skills with attention to detail
  • Positivity, Flexibility, Determination, and a persuasive personality
  • High energy and willingness to learn
  • Must be familiar with data entry and Microsoft Office Suite
  • Quiet work place with high-speed home internet to be able to work effectively from home after training
  • Experience with Lead Perfection and Five9 preferred but not required. Training will be provided
About Statewide Remodeling, Inc.

Statewide Remodeling, Inc. is one of the fastest-growing remodeling companies in the USA, dedicated to helping families in Texas, Oklahoma, and Arkansas renovate their homes. We use high-quality products and workmanship, dating back to 1994, to leave a trail of 80,000+ happy customers behind us.

We were founded to address a recurring problem in the home improvement market: the inconsistency of experiences that customers face when they hire a contractor to remodel their home. We heard an echoing theme amongst consumers that they were generally unhappy about their remodeling experience - the product they actually received was different than the product they were sold, the project took much longer than expected, they had service issues after the installation was complete, and a variety of other horror stories.

We at Statewide Remodeling set out to solve this problem by bringing together a national network of best-in-class home remodelers who provide a great experience for their customers, from start to finish, because of this Statewide Remodeling has proudly been recognized by the 2020 Consumers' choice award.

Statewide Remodeling's environment is results-driven, fun, and collaborative. We all act as the face of the company, we are passionate, dedicated, motivated, and loyal to our customers - this is what we are all about.

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