Telecom and Information Systems Technician

3 days ago

Portland, Oregon, United States Oregon Metro Full time
Job Summary

We are seeking a highly skilled Telecom and Information Systems Technician to join our team at Oregon Metro. As a key member of our IT department, you will be responsible for providing and maintaining telecommunications systems and networking services for our facilities and events.

Key Responsibilities
  • Install, configure, and maintain LAN infrastructure, routers, low voltage & fiber optic wiring, radio communication systems, WiFi, servers, digital signage, and point-of-sale infrastructure.
  • Provide front-line customer support for technology services to clients, exhibitors, and attendees.
  • Troubleshoot and provide resolutions to network-related issues.
  • Configure network settings & equipment including WiFi networks, switches, and routers.
  • Coordinate activities with clients, exhibitors, vendors, contractors, and other departments for event production.
  • Assist other departments with event installations and support.
  • Monitor and track telecom and information systems activity and revenue; reconcile and close related work orders.
  • Maintain operation and inventory of service providing materials and equipment, and make recommendations for replacement.
  • Support other systems including fire alarm, IP surveillance system, access control, lighting system, HVAC systems, VoIP (voice over IP) phone system, and parking management infrastructure.
  • Install and maintain low voltage and fiber optic wiring for all network-dependent systems in facility.
  • Perform software upgrades to network equipment at regular intervals or as needed.
  • Assist Metro IT as needed with agency network installations, upgrades, and support.
  • Provide technical support for Metro Help Desk and Systems Administrators.
  • Assist in implementation and oversight of telecom and network infrastructure related projects, including capital projects.
  • Provide guidance to and oversee the work of vendors and contractors.
  • Maintain, troubleshoot, repair, and monitor inventory for facility two-way radio system.
  • Coordinate directly with vendor and manufacturer support teams for all equipment and software deployed by Technology department.
Requirements
  • High School Diploma or GED, and a minimum of two (2) years of experience in installation, maintenance, and repair of telecommunications systems, or any combination of education, professional, volunteer and lived experience that provides the necessary knowledge, skills, and abilities to perform the classification duties and responsibilities.
  • Current and valid Oregon State Limited Energy Electrical License Class B (LEB); LEA preferred.
  • Ability to work various hours including weekends, evenings, and holidays.
Preferred Qualifications
  • Current driver's license and driving record sufficient to be insured by Metro insurance carrier.
  • Certified Network Administrator (CNA).
  • Other related network certifications.
  • Experience with Ungerboeck software platform is preferred.
Working Conditions

This is a budgeted, regular status position with a full-time schedule. The position is eligible for these benefits: medical, dental and vision health insurance, paid sick leave, paid vacation, holiday, and other leave, paid parental leave, full contribution to Oregon PERS retirement, no-cost TriMet Hop Pass, employee assistance program, training opportunities, flexible schedules depending on position and department, hybrid/telework living in Oregon/Washington depending on position and department.

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