Information Technology Field Technician

3 days ago

Portland, Oregon, United States Graybar Full time
Job Summary

We are seeking a highly skilled Information Technology Field Technician to join our team at Graybar. As an IT Field Technician, you will be responsible for providing technical support and maintenance to our field offices, ensuring that all hardware and software is operating properly and making autonomous decisions within pre-defined levels of authority.

Key Responsibilities
  • Ensure that all district hardware and software is operating properly and replace defective equipment as necessary
  • Upgrade hardware and operating systems per IT standards and direction
  • Administer user rights and ensure access to necessary network resources and data
  • Maintain accurate inventory of all leased and owned personal computers, servers, and network hardware
  • Coordinate replacement and return of equipment as leases expire
  • Assist district and branch employees in ordering new units as needed
  • Install new personal equipment on desktops and under and around workstations as required
  • Support district and branch offices and assist field employees with training
  • Maintain clean and secure environment in all areas of building relating to communications, data hardware, and materials
  • Maintain security on all machines including the Company's standard image, current virus definitions, and patches as they become available
  • Maintain print and scan, wireless, and mobility environments; voice infrastructure, including service, hardware, and software
  • Configure, install/uninstall, and maintain infrastructure hardware and software using standard procedures
  • Maintain accurate work logs using the trouble ticket system
  • Recommend ways to improve processes by automating manual work
  • Provide feedback to IT management on issues and continuous improvement
Requirements
  • Minimum 1 year technical experience required; 2+ years experience preferred
  • 2 year degree preferred
  • Microsoft network Administration with Microsoft Certified professional preferred
  • Ability to lift and move up to 40 pounds without assistance, as well as walk, bend, twist, squat, stoop, and maneuver in limited spaces daily as required
  • Knowledge of fundamental hardware and software concepts
  • Experience with practices and procedures of operating and maintaining infrastructure hardware and Active Directory administration
  • Able to interpret technical material in books, manuals, and technical diagrams
  • Ability to follow procedures and document activities
  • Time management and organizational skills
  • Problem solving and conflict resolution skills
  • Interpersonal, oral, and written communication skills
  • Ability to work in a team-based environment
  • Ability to communicate technical computer terms and processes to field staff and customers using terminology the user can understand
Work Environment

This is a part-time, hourly, non-exempt position. The work schedule is Monday - Friday, 20 hours/week, with flexible hours between 6:00 a.m.- 5:00 p.m.

Compensation

The expected pay rate for this position is starting at $29.00 per hour depending on experience.

About Graybar

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. We welcome people from all backgrounds, cultures, and experiences into our company because we believe it's the right thing to do and the right way to run our business.

We want each of our employees to know that they matter and to feel a sense of belonging, ownership, and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn, and make a difference, both as individuals and as part of the team.

That's what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

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