Customer Engineer

4 days ago


Tucson, Arizona, United States Insight Global Full time
Job Summary

We are seeking a highly skilled Customer Engineer to join our team at Insight Global. As a key member of our technical support team, you will be responsible for the installation, maintenance, and replacement of Point of Sale (POS) systems and other technological equipment at our client's locations.

Key Responsibilities
  • Installation and Maintenance: Install, maintain, and replace POS systems and other technological equipment at client locations.
  • Technical Support: Provide technical support and troubleshooting services to clients and internal teams.
  • Asset Management: Maintain accurate records of assets, including tools, software, documentation, and intellectual property.
  • Reporting and Administration: Accurately and promptly report calls and activity, as well as track and report expenses incurred in the delivery of services.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: 2-3+ years of recent cable technician work experience.
  • Skills: Low Voltage cabling skills, knowledge of industry best practices, wire fishing, networking/network testing, hardware installation, troubleshooting, and PC maintenance.
  • Additional Requirements: Reliable car or truck, valid driver's license, ability to pass background check, and own a Smartphone.
Preferred Qualifications
  • Previous Experience: Previous experience with POS systems and working in hospitality environments.
Benefits
  • Compensation: OT is available at a time and a half (over double hourly rate).
  • Expenses: Mileage is expensed weekly at $.67 per mile, and all travel is expensed.
  • Benefits: Benefits when converted perm, including company vehicle, smartphone, AMEX card, paid vacation, paid holidays, 401K savings, and medical insurance.

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