Senior Large Loss Claims Specialist

2 weeks ago


Dearborn Heights, Michigan, United States Top Gun Talent Full time
Job Overview

SENIOR LARGE LOSS CLAIMS SPECIALIST
LOCATION: Remote, with travel required across the USA.

POSITION SUMMARY

This position demands a meticulous approach, a solid understanding of construction elements, and insight into the structural integrity of buildings. Timely execution is crucial for program-related losses and client satisfaction. Effective communication among clients, customers, and all parties involved in each project is essential.

REQUIRED EXPERIENCE:

  1. Willingness to travel extensively, approximately 75% of the time across the USA.
  2. Experience in bidding for a range of losses, both residential and commercial.
  3. Ability to foster strong relationships with adjusters, agents, and property managers.
  4. Collaborative work with fellow estimators and project managers.
  5. Experience in managing subcontractors and work crews.
  6. Proficient in Xactimate software.
  7. Background in the restoration industry.

KEY RESPONSIBILITIES:

  • Respond promptly to all inquiries and leads.
  • Coordinate emergency services as necessary.
  • Be on-call 24/7 for urgent situations.
  • Utilize Xactimate for accurate estimates.
  • Conduct thorough inspections of job sites.
  • Assess damages and prepare detailed estimates.
  • Engage and manage required subcontractors.
  • Document damages with digital photographs and upload them accordingly.
  • Maintain communication with Program Coordinators to ensure file accuracy.
  • Draft Change Orders and Addendums as needed.
  • Secure customer signatures on Work Authorizations and proposals.
  • Clarify charges to customers, negotiate terms, and confirm payment arrangements.
  • Build and maintain relationships with customers throughout the project lifecycle.
  • Communicate with insurance personnel regarding coverage, upgrades, and loss scope.
  • Follow up to obtain agreed costs and necessary information.
  • Seek approval for costs before job initiation when feasible.
  • Manage ongoing documentation and paperwork.
  • Meet regularly with Project Managers, customers, and adjusters.
  • Review project statuses on a weekly basis.
  • Examine job cost sheets post-approval of invoices by Project Managers.
  • Complete comprehensive estimates and Work Orders.
  • Oversee billing processes and manage collections.
  • Market services to new and existing adjusters, agents, and property managers.

QUALIFICATIONS:

  • Valid driver's license required.
  • High School diploma or equivalent is necessary.
  • No felony convictions (background check required).
  • Reliable personal transportation is essential.
  • Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
  • Capability to generate estimates using Xactimate.

PHYSICAL REQUIREMENTS:

  • Ability to navigate stairs, scaffolding, and ladders.
  • Willingness to crawl through attics and crawlspaces as necessary.
  • Physical capability to bend, squat, and lift frequently, with the ability to lift up to 50 lbs unassisted.
  • Availability for emergency response 24/7.

WORK ENVIRONMENT:

  • May involve working in extreme temperatures.
  • Occasional work on uneven or slippery surfaces.
  • Work environment may be frequently noisy.

ADDITIONAL INFORMATION:

  • Salary is competitive and based on market value.
  • Commission structure is uncapped.
  • Projects may include schools, hospitals, hotels, high-rise offices, and condominiums.

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