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Auto Physical Damage Claim Handler
2 months ago
We are seeking a highly skilled Auto Physical Damage Claim Representative I to join our team at The Auto Club Group. As a key member of our claims team, you will be responsible for handling basic, entry-level claims under close supervision and with a lower level of claim handling authority.
Key Responsibilities- Review assigned claims and contact the insured and other affected parties to set expectations and initiate documentation in the claim handling system.
- Complete a general coverage analysis, including a review of policy coverages and provisions, and the applicability to the reported loss.
- Ensure all possible policyholder benefits are identified, create additional sub-claims if needed, or refer complex claims to management or the appropriate claim handler.
- Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim.
- Evaluate the financial value of the loss and approve payments for the appropriate parties accordingly.
- Make referrals to other company units when necessary, such as Underwriting, Recovery Units, or Claims Special Investigation Unit.
- Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system.
- Determine liability issues, injuries, or other factors that require reassignments of the claim.
- Contact the insured to verify and gather accident and damage facts to determine the appropriate method of inspecting the vehicle.
- Review vehicle repair estimates to understand the value of damages applicable to the claim.
- Monitor and approve care rental expenses.
- Obtain and review police reports and other vehicle or accident-related documents as part of the claim investigation.
- Monitor vehicle repair status and interact with DRS shops and Claims DRS Examiners when needed to resolve and communicate claims status and issues.
- Associate degree in Business Administration, Insurance, or a related field or the equivalent in related work experience.
- Completion of the Insurance Institute of America's General Insurance Program, Associate in Claims, Associate in Management, or equivalent CPCU coursework or designation.
- I-Car 2000 training or CCC training.
- A competitive salary of $20.00 to $25.00 per hour with annual bonus potential based on performance.
- Excellent and comprehensive benefits packages, including 401k Match, Medical, Dental, Vision, PTO, Paid Holidays, and Tuition Reimbursement.
