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Customer Engagement Specialist

2 months ago

Dearborn, Michigan, United States Forman Mills Full time

Position Overview: As a Customer Engagement Specialist at Forman Mills, your primary responsibility will be to ensure a welcoming atmosphere for all patrons entering the store.

Key Responsibilities:

  • Greet all customers promptly and guide them to their desired areas within the store.
  • Conduct thorough checks of bags to maintain store security and prevent unauthorized items from entering.
  • Maintain constant communication with store management and loss prevention teams via radio.
  • Assist customers with packages by directing them to the appropriate check-in locations.
  • Verify employee purchases by checking receipts against the contents of their bags.

Qualifications: Ideal candidates will possess strong interpersonal skills and a keen attention to detail to uphold the store's standards.